Policies
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Referral Discount
Individuals who have received services at The Curl Cove may receive a one time 15% off discount for every individual they refer. Discount may be utilized on products or services.
Mental Health Discount Program
Times are increasingly getting harder and The Curl Cove understands how our clients need a safe space to unwind and be taken care of.
As a Thank You for supporting our small business and as a way to give back to our community, you can activate a FREE service yearly.
When you spend $500 in a calendar year at The Curl Cove, you will activate a once yearly discount of up to $100 off a service or otherwise a free service of $100 or less.
Product Purchase Discount
When you get a service at The Curl Cove you are eligible to purchase product at a 10% discount with service. Discount must be utilized within 2 weeks of service.
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1. General Information
This website is owned and operated by The Curl Cove, located at:
📍 3845 NY-31, Liverpool, NY 13090
📧 thecurlcove@gmail.com
📞 315-308-0009We reserve the right to update or change these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the site constitutes your acceptance of those changes.
2. Eligibility
To use our website, purchase products, or book services, you must be at least 18 years old or have permission from a parent or legal guardian.
3. Products
All products listed on our site are subject to availability and may be changed or discontinued at any time without notice. We make every effort to display product colors and descriptions as accurately as possible, but we cannot guarantee that your screen’s display reflects true color or detail.
Product Returns
Only unused and unopened products are eligible for return.
Returns must be initiated within 3 days of the original purchase.
A valid receipt or proof of purchase is required.
Opened, used, or damaged products will not be accepted for return.
4. Services
We offer professional hair care services by appointment. Service pricing and descriptions are subject to change without notice.
Cancellations & No-Shows
Appointments must be canceled or rescheduled at least 24 hours in advance.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
No-shows may be charged the full cost of the scheduled service.
Service Satisfaction
If you are not satisfied with a service, please contact us within 48 hours of your appointment. We do not offer refunds for completed services but may offer a correction at no additional charge. Corrections must be booked within 7 days of the original service.
5. Payments
We accept major credit/debit cards and other secure payment methods offered on our site. Payment for products or a deposit for services must be completed at the time of checkout or booking. All prices are in USD and include applicable taxes unless stated otherwise.
We reserve the right to cancel orders or appointments for suspected fraud or unauthorized activity.
6. Intellectual Property
All content on this website—including text, images, logos, graphics, and design—is the property of The Curl Cove and/or is authorized use of text, images, logos, graphics, or designs- and is protected by copyright and trademark laws. You may not copy, reproduce, or distribute any content without our written permission.
7. User Conduct
You agree not to:
Use our website for any unlawful purpose
Attempt to gain unauthorized access to our site or servers
Use bots, scrapers, or other automated tools to extract data
Interfere with the operation or security of our website
8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or services. All products and services are provided “as is” without warranties of any kind, express or implied.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. Accessing them is at your own risk.
10. Privacy Policy
Please refer to our Privacy Policy to understand how we collect, use, and protect your information.
Contact Us
For questions or concerns about these Terms, please contact us:
The Curl Cove
📧 Email: thecurlcove@gmail.com
📞 Phone: 315-308-0009
📍 Address: 3845 NY-31, Liverpool, NY 13090 -
Privacy Policy
By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, email address, phone number, shipping and billing addresses, and payment details when you place an order or book a service.
Device & Usage Information: Such as IP address, browser type, pages viewed, and how you interact with our website, collected via cookies and analytics tools.
Communication Data: Including emails, reviews, or inquiries submitted through our contact forms.
2. How We Use Your Information
We use the information we collect to:
Process purchases and service bookings
Respond to inquiries and provide customer support
Send appointment reminders, order updates, or promotional content (only if you opt in)
Improve website functionality and customer experience
Comply with legal obligations
3. How We Share Information
We do not sell or rent your personal information. We may share your information with:
Trusted service providers (e.g., payment processors, booking software, website hosts) who help operate our business
Legal authorities if required to comply with law, protect our rights, or respond to legal processes
4. Cookies and Tracking
We use cookies and similar technologies to enhance your website experience. You can control cookie settings through your browser. Disabling cookies may affect site functionality.
5. Data Security
We implement reasonable safeguards to protect your personal information. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights and Choices
You have the right to:
Access or update your personal information
Opt out of marketing emails at any time
Request deletion of your personal data
Withdraw consent where applicable
To exercise any of these rights, please contact us using the information below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
8. Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:
The Curl Cove
📧 Email: thecurlcove@gmail.com
📞 Phone: 315-308-0009
📍 Address: 3845 NY-31, Liverpool, NY 13090 -
Return Policy
-Product Returns for Store Purchases
We accept returns under the following conditions:
Only unused and unopened products are eligible for return.
Returns must be made within 3 days of the original purchase date.
A valid receipt or proof of purchase is required.
Products that have been opened, used, or are not in their original condition cannot be returned.
All product returns are subject to inspection before approval.
-Return & Refund Policy for Hair Products Purchased Online
Returns
Due to hygiene and safety concerns, we only accept returns on unopened and unused hair products within 14 days of the delivery date.
To be eligible for a return:
The product must be in its original, sealed packaging
It must be unused and unaltered
Proof of purchase (receipt or order number) must be provided
**Products that have been opened, used, or tampered with are not eligible for return or refund for health and safety reasons.**
Non-Returnable Items
Opened or used hair products
Items marked as final sale
Custom or personalized hair products
Hair tools or accessories (unless defective upon arrival)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Please note:
Original shipping fees are non-refundable
If a return shipping label is provided by us, the cost will be deducted from your refund
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at [Your Contact Email] with your order number and a photo of the product. We will provide a replacement or issue a full refund.
How to Request a Return
Email us at [Your Contact Email] with your order number and reason for return.
If eligible, we will provide return instructions.
Pack the item securely and send it back to the address provided.
-Service Refund Policy
Due to the nature of our services, refunds are limited:
If you are dissatisfied with a service you received, please notify us within 48 hours of your appointment.
We do not offer full refunds on services already rendered. However, we may offer a correction or adjustment at no additional charge if the original service did not meet expectations.
Adjustments must be scheduled within 7 days of the original appointment.
Refunds are not provided for change of mind or personal preference after the service has been completed.
Contact Us
If you have any questions about this policy, please contact:
The Curl Cove
📧 Email: thecurlcove@gmail.com
📞 Phone: 315-308-0009
📍 Address: 3845 NY-31, Liverpool, NY 13090
