Referral Discount

Individuals who have received services at The Curl Cove may receive a one time 15% off discount for every individual they refer. Discount may be utilized on products or services.

Mental Health Discount Program

Times are increasingly getting harder and The Curl Cove understands how our clients need a safe space to unwind and be taken care of.

As a Thank You for supporting our small business and as a way to give back to our community, you can activate a FREE service yearly.

When you spend $500 in a calendar year at The Curl Cove, you will activate a once yearly discount of up to $100 off a service or otherwise a free service of $100 or less.

Product Purchase Discount

When you get a service at The Curl Cove you are eligible to purchase product at a 10% discount with service. Discount must be utilized within 2 weeks of service.

Deposit Policy

To secure an appointment with The Curl Cove, a non-refundable deposit is required at the time of booking. Appointments are not confirmed until the deposit is received.

Deposit Due Date & Appointment Security

• Deposits are due no later than three (3) days prior to the scheduled service date.

• Any appointment not secured by the required deposit by the three-day deadline is subject to cancellation without notice and may be released to another client.

• The Curl Cove is not responsible for holding appointment times without a paid deposit.

Deposit Terms

• All deposits are strictly non-refundable under all circumstances, including but not limited to:

  • Change of mind

  • Personal emergencies

  • Illness or medical issues

  • Inclement weather, transportation issues, or road conditions

  • Power outages, natural events, or other circumstances beyond either party’s control

  • Scheduling conflicts or third-party delays

  • No-shows or late arrivals

• Deposits are applied toward the total cost of the service on the day of the appointment.

Cancellations

• Cancellations made less than 48 hours before the scheduled appointment will result in forfeiture of the deposit.

• Cancellations made outside of the required notice period will still result in forfeiture of the deposit; however, a one-time reschedule credit may be offered at the sole discretion of The Curl Cove.

Rescheduling

• One (1) courtesy reschedule may be offered with proper notice and is subject to availability.

• The rescheduled appointment must be scheduled at time of cancelation of current appointment or up to 3 days post cancelation.

• Failure to attend the rescheduled appointment for any reason will result in full forfeiture of the deposit, with no further rescheduling or credits.

Reschedule Refusal & Refund Clarification

• Acceptance of the one-time reschedule option is voluntary.

• Declining or refusing the offered reschedule does not waive, override, or circumvent the non-refundable deposit policy.

• A deposit does not become refundable due to a client’s decision to decline a reschedule, regardless of the reason for cancellation.

No-Shows

• Clients who fail to arrive for their appointment or arrive more than 15 minutes late without prior notice will be considered a no-show.

• No-shows automatically forfeit their deposit and may be required to pay 100% of future services upfront or may be declined future bookings.

Late Arrivals

• Arriving more than 15 minutes late may result in:

  • Reduced service time/ Services

  • Cancellation of the appointment

  • Forfeiture of the deposit

    This ensures fairness and respect for scheduled clients.

Client Communication & Booking Accuracy

• Clients are responsible for providing accurate contact information and monitoring communications from The Curl Cove.

• The Curl Cove will make up to three (3) reasonable attempts to contact a client regarding booking issues, required corrections, confirmations, or policy matters via the contact methods provided.

• If a client does not respond after three (3) communication attempts, The Curl Cove reserves the right to cancel the appointment, and any deposit paid will remain non-refundable.

• If an appointment is booked incorrectly (including incorrect service selection, timing, or add-ons), The Curl Cove reserves the right to modify, adjust, or reject the appointment to ensure proper service execution.

• In cases where an appointment requires correction, The Curl Cove will attempt to contact the client to resolve the issue. Failure to respond within a reasonable timeframe may result in the appointment being declined or canceled, with the deposit forfeited in accordance with this policy.

Client Conduct, Defamation & Legal Rights

• Clients are expected to communicate respectfully and in good faith.

• Harassment, abusive language, threats, coercion, blackmail, or attempts to intimidate staff will not be tolerated.

• The Curl Cove reserves the right to refuse service, terminate the client relationship, and permanently decline future bookings due to inappropriate conduct.

• Any false statements, slander, defamation, or knowingly misleading public or private communications that cause reputational or financial harm may result in legal action.

• The Curl Cove expressly reserves the right to pursue all available legal remedies, including but not limited to civil litigation, injunctive relief, and recovery of damages, costs, and attorney’s fees where permitted by law.

Policy Acknowledgment

By booking an appointment and submitting a deposit, the client:

• Confirms they have read, understood, and agreed to this deposit policy

• Acknowledges that disputes, chargebacks, or refund demands submitted in violation of this policy may result in permanent refusal of future services

Right to Refuse Service

The Curl Cove reserves the right to refuse service to any client who violates booking policies, engages in harassment, or attempts to bypass or misrepresent agreed-upon terms.

Return Policy

-Product Returns for Store Purchases

We accept returns under the following conditions:

• Only unused and unopened products are eligible for return.

• Returns must be made within 3 days of the original purchase date.

• A valid receipt or proof of purchase is required.

• Products that have been opened, used, or are not in their original condition cannot be returned.

• All product returns are subject to inspection before approval.

-Return & Refund Policy for Hair Products Purchased Online

Returns

Due to hygiene and safety concerns, we only accept returns on unopened and unused hair products within 14 days of the delivery date.

To be eligible for a return:

• The product must be in its original, sealed packaging

• It must be unused and unaltered

• Proof of purchase (receipt or order number) must be provided

**Products that have been opened, used, or tampered with are not eligible for return or refund for health and safety reasons.**

Non-Returnable Items

• Opened or used hair products

• Items marked as final sale

• Custom or personalized hair products

• Hair tools or accessories (unless defective upon arrival)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 5–10 business days.

Please note:

• Original shipping fees are non-refundable

• If a return shipping label is provided by us, the cost will be deducted from your refund

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at thecurlcove@gmail.com with your order number and a photo of the product. We will provide a replacement or issue a full refund.

How to Request a Return

1. Email us at thecurlcove@gmail.com with your order number and reason for return.

2. If eligible, we will provide return instructions.

3. Pack the item securely and send it back to the address provided.

-Service Refund Policy

Due to the nature of our services, refunds are limited:

• If you are dissatisfied with a service you received, please notify us within 48 hours of your appointment.

• We do not offer full refunds on services already rendered. However, we may offer a correction or adjustment at no additional charge if the original service did not meet expectations.

• Adjustments must be scheduled within 7 days of the original appointment.

• Refunds are not provided for change of mind or personal preference after the service has been completed.

Contact Us

If you have any questions about this policy, please contact:

The Curl Cove
📧 Email: thecurlcove@gmail.com
📞 Phone: 315-308-0009
📍 Address: 3845 NY-31, Liverpool, NY 13090

1. General Information

This website is owned and operated by The Curl Cove, located at:

📍 3845 NY-31, Liverpool, NY 13090
📧 thecurlcove@gmail.com
📞 315-308-0009

We reserve the right to update or change these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the site constitutes your acceptance of those changes.

2. Eligibility

To use our website, purchase products, or book services, you must be at least 18 years old or have permission from a parent or legal guardian.

3. Products

All products listed on our site are subject to availability and may be changed or discontinued at any time without notice. We make every effort to display product colors and descriptions as accurately as possible, but we cannot guarantee that your screen’s display reflects true color or detail.

Product Returns

• Only unused and unopened products are eligible for return.

• Returns must be initiated within 3 days of the original purchase.

• A valid receipt or proof of purchase is required.

• Opened, used, or damaged products will not be accepted for return.

4. Services

We offer professional hair care services by appointment. Service pricing and descriptions are subject to change without notice.

Cancellations & No-Shows

• Appointments must be canceled or rescheduled at least 24 hours in advance.

• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

• No-shows may be charged the full cost of the scheduled service.

Service Satisfaction

If you are not satisfied with a service, please contact us within 48 hours of your appointment. We do not offer refunds for completed services but may offer a correction at no additional charge. Corrections must be booked within 7 days of the original service.

5. Payments

We accept major credit/debit cards and other secure payment methods offered on our site. Payment for products or a deposit for services must be completed at the time of checkout or booking. All prices are in USD and include applicable taxes unless stated otherwise.

We reserve the right to cancel orders or appointments for suspected fraud or unauthorized activity.

6. Intellectual Property

All content on this website—including text, images, logos, graphics, and design—is the property of The Curl Cove and/or is authorized use of text, images, logos, graphics, or designs- and is protected by copyright and trademark laws. You may not copy, reproduce, or distribute any content without our written permission.

7. User Conduct

You agree not to:

• Use our website for any unlawful purpose

• Attempt to gain unauthorized access to our site or servers

• Use bots, scrapers, or other automated tools to extract data

• Interfere with the operation or security of our website

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or services. All products and services are provided “as is” without warranties of any kind, express or implied.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. Accessing them is at your own risk.

10. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

Contact Us

For questions or concerns about these Terms, please contact us:

The Curl Cove
📧 Email: thecurlcove@gmail.com
📞 Phone: 315-308-0009
📍 Address: 3845 NY-31, Liverpool, NY 13090

Privacy Policy

By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, shipping and billing addresses, and payment details when you place an order or book a service.

• Device & Usage Information: Such as IP address, browser type, pages viewed, and how you interact with our website, collected via cookies and analytics tools.

• Communication Data: Including emails, reviews, or inquiries submitted through our contact forms.

2. How We Use Your Information

We use the information we collect to:

• Process purchases and service bookings

• Respond to inquiries and provide customer support

• Send appointment reminders, order updates, or promotional content (only if you opt in)

• Improve website functionality and customer experience

• Comply with legal obligations

3. How We Share Information

We do not sell or rent your personal information. We may share your information with:

• Trusted service providers (e.g., payment processors, booking software, website hosts) who help operate our business

• Legal authorities if required to comply with law, protect our rights, or respond to legal processes

4. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. You can control cookie settings through your browser. Disabling cookies may affect site functionality.

5. Data Security

We implement reasonable safeguards to protect your personal information. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights and Choices

You have the right to:

• Access or update your personal information

• Opt out of marketing emails at any time

• Request deletion of your personal data

• Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

8. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:

The Curl Cove
📧 Email: thecurlcove@gmail.com
📞 Phone: 315-308-0009
📍 Address: 3845 NY-31, Liverpool, NY 13090